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Condiciones generales

Terms and conditions apply to all bookings After Tuesday 27th October 2026.

2027 – 2028

Condiciones de reserva - Inglaterra y Gales

Propósito

This policy sets out the terms and conditions you are required to accept with Mys Living in order to secure a booking at one of our properties and the process to complete this booking.

Our aim is always to be clear and transparent about how to book a room with us, the costs involved and circumstances where either you or we can cancel a booking.Scope

Esta política se aplica a todas las reservas relacionadas con edificios de:

  • Inglaterra
  • Gales

Mys Living’s Tenancy Agreement sets out the full terms and conditions applicable during the tenancy period.  The Tenancy Agreement is a legally binding document – if you do not understand these terms and conditions or the Tenancy Agreement we advise you to seek advice prior to accepting your booking with us.

Existe una política y disposiciones distintas para las habitaciones de los edificios situados en Escocia.

Pagos requeridos en el momento de la reserva

In order to book a room with Mys Living, a Holding Deposit is required which will not exceed 1 week’s rent.

If you have paid a Holding Deposit, this will be treated as a payment towards your first rental payment and credited to your rent account upon check-in.

Fecha límite de reserva

Where a Holding Deposit is required, you agree that the deadline to enter into your Tenancy Agreement shall be seven (7) days following receipt of your Holding Deposit by Mys Living, or such other period as may be agreed in writing between you and Mys Living.

Where no Holding Deposit is required, your Booking must be completed within seven (7) days of accepting these Booking Terms and Conditions, or such other period as may be agreed.

Your Booking must be completed in full, including acceptance of the Tenancy Agreement, completion of Guarantor Documents (where applicable), and provision of any required supporting documentation.

Where you fail to complete your Booking within the agreed deadline, Mys Living may cancel your Booking. Any Holding Deposit paid will only be retained where permitted by applicable legislation, and we will notify you in writing of the reasons for retention within the required statutory timescale.

Cancelación de su reserva por Mys Living

Mys Living podrá rescindir su Contrato de Arrendamiento en cualquiera de los siguientes supuestos:

  • tomamos todas las medidas razonables para celebrar el Contrato de Arrendamiento antes de la Fecha Límite de Reserva y usted no lo hace o la Fecha Límite de Reserva ha vencido. Por ejemplo, si no cumplimenta su solicitud o no facilita los datos del avalista (si procede) y la documentación acreditativa;
  • creemos que nos ha proporcionado información relevante falsa o engañosa;
  • se nos prohíbe suscribir el Contrato de Alquiler con usted debido a la Ley de Inmigración de 2014 (personas inhabilitadas por su condición de inmigrantes). Si cancelamos su reserva por este motivo, usted no será responsable de las obligaciones contractuales establecidas en el Contrato de Arrendamiento a partir de la fecha de cancelación, independientemente de si lo ha firmado o no;
  • usted o su avalista (si procede) no cooperen con cualquier solicitud de información adicional de búsqueda de información o hayamos determinado, tras realizar búsquedas de información, que usted o su avalista (si procede) aparecen en listas de sanciones o bases de datos de organismos encargados de hacer cumplir la ley;
  • no ha abonado los importes vencidos (incluidos, entre otros, el primer plazo de alquiler, el alquiler del año anterior o los gastos por daños);
  • ha cometido algún incumplimiento del Contrato de Arrendamiento o de cualquier contrato de arrendamiento anterior con nosotros.

Cooling Off Period

  • Unless you have already collected the keys to the accommodation, you may cancel your booking by emailing the site team, at any time during the 7 days after you (the Tenant) sign your Tenancy Agreement (the “7 Day Cooling-Off Period”). If you do that, you will not be charged and we will return your deposit or any Advance Rent Payments you have made.
  • Once the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a suitable replacement Tenant is found and accepted by us for your Room in accordance with this policy, or you enter a new Tenancy with Mys Living.

Cancellation of your Booking by You prior to your Tenancy Start Date
(No Place No Pay Guarantee)

Mys Living offers a guarantee that if you do not take up your place at your chosen University, you may be released from your Booking and your obligations under the Tenancy Agreement, subject to the following conditions being met:

  1. You are unsuccessful in gaining a place at your chosen University due to failure to obtain the required grades;
  2. You are unsuccessful in obtaining a required visa to study at your chosen University;
  3. Written evidence of the relevant outcome (for example, an official letter or email from the University or placement provider) is provided within 5 days of you receiving it; and
  4. Your cancellation request is reviewed and formally accepted by Mys Living, confirming that your liability under the Tenancy Agreement has been lifted.

In such cases, your Holding Deposit will be refunded in accordance with our refunds policy.

Where Mys Living cannot verify the authenticity of the evidence provided, we reserve the right to reject the request and enforce the terms and conditions of the Tenancy Agreement in full.

If you wish to cancel your Booking for any reason not listed above, or if your request is not accepted by us, you will remain responsible for all terms and conditions of the Tenancy Agreement.

In certain circumstances, it may be possible to find a replacement Tenant to take over your agreement obligations. This will be managed in accordance with the Mys Living tenancy assignment policy.

(No Placement No Pay Guarantee)

Mys Living offers a No Placement, No Pay guarantee whereby, if your course of study requires the completion of a placement year and you are unsuccessful in securing a required, university-approved placement, you may be released from your booking, subject to the following conditions being met:

  1. The placement forms a compulsory or formally recognised part of your course of study;
  2. You are unsuccessful in securing a placement approved by your university or college for the relevant academic year or where a placement is secured but is subsequently confirmed to be at a location that is not reasonably commutable from the accommodation you have booked;
  3. The placement would have taken place during the academic year covered by your Tenancy Agreement,
  4. Written evidence is provided confirming that a placement has not been secured or that the placement location has been changed, such evidence to be issued by your university or college;
  5. All supporting evidence is submitted within five (5) days of you receiving official confirmation; and
  6. Your cancellation request is reviewed and formally accepted by us, confirming that your liability under the Tenancy Agreement has been released.

For the purposes of this guarantee, a placement will be considered reasonably commutable where the placement location can be reached within one (1) hour each way by public transport from the booked accommodation. Where a placement is deemed to be reasonably commutable, you will be expected to proceed with your Booking, and this guarantee will not apply.  Any assessment of commute time, transport routes, and whether a placement is reasonably commutable will be determined by us, acting reasonably.

Where a placement was originally offered at a reasonably commutable location but is later confirmed to have moved to a location that is not reasonably commutable, this guarantee may apply, subject to the criteria above and the provision of appropriate written evidence.

Where a cancellation is accepted under this guarantee, any holding deposit or advanced rent paid will be refunded in accordance with our refunds policy.

Where we are unable to verify the authenticity, accuracy, or validity of the evidence provided, we reserve the right to reject the request and enforce the terms and conditions of the Tenancy Agreement in full.

This guarantee applies only in the circumstances set out above. If you wish to cancel your Booking for any other reason, or if your request is not accepted, you will remain responsible for all obligations under the Tenancy Agreement.

In certain circumstances, it may be possible to identify a replacement Tenant to take over the obligations of the Tenancy Agreement. Any such arrangement should be discussed with the General Manager of the accommodation you have booked.

Requests to Cancel your Tenancy after the Tenancy Start Date

General Position

Once your Tenancy Start Date has passed, you remain responsible for complying with your Tenancy Agreement, including payment of Rent, for the agreed tenancy period unless:

  • you are entitled to end the Tenancy Agreement under the circumstances set out in this section;
  • Mys Living agrees to release you from the Tenancy Agreement; or
  • an approved replacement Tenant takes over your tenancy in accordance with our tenancy assignment process.

Moving out of the accommodation, returning your keys or ceasing to attend your course does not, by itself, end your tenancy or your liability under the Tenancy Agreement.

Unless expressly stated otherwise in this policy, all approved releases under this section are subject to a minimum four weeks’ written notice.

Withdrawal, Exclusion or Refusal of Admission

You may end your Tenancy Agreement where, after entering into the Tenancy Agreement, you:

  • withdraw from your course or institution;
  • are excluded from your course or institution; or
  • are refused admission to your institution of study.

You must provide Mys Living with:

  • written notice confirming that you wish to end your tenancy and your intended date of departure; and
  • written confirmation from your university, college or other educational institution confirming your withdrawal, exclusion or refusal of admission.

You must give Mys Living at least four weeks’ written notice.

Your supporting evidence must be provided at the time you give notice and must be reasonably satisfactory to Mys Living.

If there is a defect or omission in your notice or supporting evidence, Mys Living will notify you as soon as reasonably practicable and provide you with a reasonable opportunity to correct it.

You must vacate the accommodation on or before the departure date stated in your notice.

Suspension of Studies Due to Illness

You may end your Tenancy Agreement where:

  • you have been absent from your course for more than 60 days due to illness; and
  • you have agreed with your university, college or other higher education provider to suspend your studies.

You must provide:

  • at least four weeks’ written notice confirming that you wish to end your tenancy and your intended date of departure; and
  • written confirmation from your educational institution confirming that your studies have been suspended due to illness.

The supporting evidence must be provided at the time you give notice and must be reasonably satisfactory to Mys Living.

We would not normally require detailed medical records or information concerning your diagnosis where your educational institution has provided sufficient confirmation of the suspension.

If there is a defect or omission in your notice or supporting evidence, Mys Living will notify you as soon as reasonably practicable and provide you with a reasonable opportunity to correct it.

You must vacate the accommodation on or before the departure date stated in your notice.

Evidence Requirements

All requests must be made in writing to the General Manager or other contact specified by Mys Living.

Evidence must be reasonably satisfactory to Mys Living and should normally be provided in English. Where original evidence is not in English, we may request an English translation where reasonably necessary to assess the request.

Where appropriate, evidence may include:

  • a letter or email from your university, college or educational institution;
  • confirmation of withdrawal, exclusion, refusal of admission or suspension of studies;
  • appropriate evidence from a medical professional;
  • a death certificate or other evidence of bereavement where reasonably required;
  • evidence from a relevant public body, professional or recognised support organisation; or
  • other independent documentation reasonably relevant to the circumstances.

Mys Living may contact the organisation or institution which provided supporting evidence where reasonably necessary to confirm its authenticity, subject to applicable data protection requirements.

Where Mys Living is unable to verify the authenticity of evidence provided, or has reasonable grounds to believe that evidence is inaccurate, altered or not genuine, we may request further or alternative evidence. Where satisfactory evidence is not subsequently provided, Mys Living reserves the right to reject the request and the Tenant will remain responsible for complying with the Tenancy Agreement in full.

We recognise that some circumstances may involve particularly sensitive personal information. We will not request information which is unnecessary to determine the request and will consider reasonable alternative forms of evidence where appropriate.

Notice Period and Ongoing Liability

Unless otherwise expressly stated, a four-week notice period applies to all releases approved under this section.

During the notice period you remain responsible for all obligations under the Tenancy Agreement, including payment of Rent.

For releases under sections 7.2 and 7.3, the four-week notice period will run from the date on which Mys Living receives:

  1. valid written notice stating your intended departure date; and
  2. reasonably satisfactory supporting evidence.

You must vacate the accommodation and return all keys, access cards and other Mys Living property on or before the agreed departure date.

Rent and any other charges will remain payable up to and including the date on which the tenancy ends.

Replacement Tenant

If you do not qualify for release under this section, you may still seek a replacement Tenant to take over your tenancy in accordance with the Mys Living tenancy assignment policy.

Any proposed replacement Tenant must meet Mys Living’s eligibility and booking requirements and enter into the required tenancy documentation.

You will remain responsible for your existing Tenancy Agreement until the replacement tenancy has been completed and Mys Living has confirmed your release in writing.

Where a replacement Tenant’s tenancy commences before the end of an otherwise applicable four-week notice period, Mys Living will not charge Rent to both the outgoing and replacement Tenant for the same room and period.

Death of a Tenant or Future Tenant

Ending the Tenancy

Where a Tenant or Future Tenant dies after entering into the Tenancy Agreement and before the end of the tenancy period, that individual’s obligations under the Tenancy Agreement will end on the date of death.

The four-week notice requirement contained within section 7 does not apply.

Any guarantee relating specifically to the deceased Tenant’s obligations will also end on the date of death.

Outstanding Amounts

Mys Living will not pursue Rent, fees or other liabilities owed by the deceased Tenant which accrued before but remained unpaid at the date of death.

Where the Tenancy Agreement is held jointly with other Tenants, this provision applies only to the proportion of the Rent and other obligations which can reasonably be attributed to the deceased Tenant.

Rent Paid in Advance

Any Rent or applicable fee paid by the deceased Tenant in advance for a period after the date of death will be refunded on a daily apportioned basis.

Mys Living will work sensitively with the Tenant’s family, representative or estate to arrange the return of possessions and completion of any necessary practical arrangements.

Doble ocupación

Algunas de nuestras habitaciones pueden reservarse para ocupación doble, lo que significa que dos personas comparten la habitación y las instalaciones disponibles. Tenga en cuenta que no disponemos de habitaciones dobles.

Cualquier cargo adicional asociado a la reserva de una habitación de doble ocupación se indicará en el proceso de reserva y puede variar según el establecimiento.

Proceso de asignación de salas

La asignación de habitaciones se llevará a cabo de manera justa y transparente, teniendo en cuenta la disponibilidad, la fecha de reserva y cualquier requisito específico de alojamiento comunicado por el residente.